Privacy Policy

Our specific privacy practices may vary in the different countries in which we operate to reflect local practices and legal requirements.

We respect that guests have an interest in how we collect and use their information, so we’re very pleased to list our company privacy policy below. It covers all the personal information gathered when you access our website, purchase one of our products, travel with us, or communicate with us in another way. Our policy also clarifies how we keep your personal information safe, for how long we retain it, how you can contact us if you have any questions, and the recourses you have in case of concerns.

Our company

We are Key West Travel & Tours located in unit 120, 909 West Cordova Street, Vancouver.

The data we obtain is connected with the services we provide, and may include:

  • personal identifying information (name, title, gender, date of birth, nationality, country of residence, and passport number);
  • contact information such as address, email, and phone number;
  • payment information such as name and billing address;
  • details about guests’ travel plans which may include itinerary, travel companions, pricing, date of travel, and flight details (if necessary);
  • personal requirements like medical, dietary, or mobility needs;
  • particular requests shared by guests such as anniversaries, special occasions, or other preferences;
  • guest responses to our optional tour questionnaires;
  • information collected when guests visit our website such as IP address, browser type, and information collected via cookies/similar technology.

Ways in which we collect personal data

This will include:

  • guests directly providing information when they call us, access our website, or create a booking;
  • receiving guest information from travel companions, travel agents, and other companies providing  travel services such as wholesalers, tour operators, or other organizers;
  • collecting information via cookies/similar website technology.

Why we collect personal data

We collect/use personal information so we can better provide our services to you: creating your tour booking, processing your payment, and making sure that your travel preferences are met.

Third-party data sharing

Some of your personal data may be shared/disclosed to other travel professionals (agents, travel companions, service providers) so that we can:

  • properly fulfill your travel booking and travel preferences;
  • allow you to enjoy services from our partners. For example, partner hotels can benefit from certain information (with your consent) to provide a personalized stay (eg. destination, travel date and duration, name & title of guests & travel companions, loyalty program membership details). We are very selective about our travel partners, who have their own company privacy policies.
  • use support services such as credit card processing companies and IT suppliers. Such parties may only use your information pursuant to our instructions, and are required to take steps to safeguard it.
  • comply with public authorities and government organizations, which may require us to share identifying information and booking details for the purposes of border control, immigration, security, or combating terrorism. Public authorities may also require personal information for the purposes of health, and safety/security in case of emergency.

How Key West Travel secures your personal information

Our security safeguards are tailored to the sensitivity of the information we collect. This includes locked/secure office premises, digital security such as software security, restricted program access, limiting access to necessary partners/employees only. Employees are trained and updated on our company privacy policy.

When we use a third party to process personal information, confidentiality agreements ensure that your data is safeguarded while they have access.

How To Contact Key West Travel & Tours

If you have any questions about our privacy policy or how we use information, please don’t hesitate to contact us:

  • by email at: res@keywesttravelandtours.com
  • by phone at: (604) 632-3757
  • by mail: Key West Travel & Tours, 909 West Cordova Street, Unit 120, Vancouver, BC V6C OA7