All prices are per person in Canadian dollars and do not include GST (Goods and Services Tax). Prices are subject to change without notice.

Child rates for our Rocky Mountain Tours are available upon request.

Key West Travel & Tours strongly recommends that you purchase cancellation/medical insurance at the time of booking. 

For traveling within Canada, you must carry at least one piece of picture identification bearing the same name as booked. Other suppliers reserve the right to refuse boarding without adequate identification. Tour bus/ferry seating is not reserved or assigned. Seating on the Rocky Mountaineer train is assigned at the time of boarding.

Accommodation is standard run-of-the-house rooms. Key West Travel & Tours does not guarantee room types; however, normally the hotels can accommodate your room request if the booking is made early. Please specify your preference of smoking or non-smoking room at the time of booking.

Multi-day Rocky Mountain tours: You are allowed a maximum of two pieces of luggage not exceeding 66 lbs. 

Rocky Mountaineer Rail Tours: A single overnight carry-on bag, not exceeding 60x41x25cm, must be carried on. 

Rocky Mountain tours will include meals only when specified. Please check your documentation for details.

Gratuities on hotel porterage, any included meals,  and for drivers & guides are not included in tour rates and are at your discretion.

Key West Travel & Tours reserves the right to cancel, modify or alter all or any part of the services when necessary and advisable. Act of God, traffic accidents, airport and road conditions may necessitate alteration and result in interruptions. Every effort will be made to minimize any disruption; however, Key West Travel & Tours and its suppliers are not liable for any loss arising from such changes and no refund will be issued.

The credit card holder must be part of the traveling party. A card imprint with authorized signature should be faxed to: Key West Travel & Tours 604-632-3787 (fax). The authorization (verbal or written) to use a credit card number indicate your acceptance of the Terms and Conditions outlined herein regardless of whether you have signed the sale draft. Credit card payments will be processed in Canadian funds.

All cancellations must be received by Key West Travel & Tours in writing. Please obtain a written notification that the booking is cancelled. Refer to the Payment & Refund below for refunds, if applicable.

All bookings must be done in writing. Please obtain a confirmation number.

Last-minute bookings are accepted based on availability. A credit card guarantee of full payment is required at the time of booking.

You will receive a written confirmation once full payment is received by Key West Travel & Tours. If your Rocky Mountain tours include a Rocky Mountaineer Rail journey, BC Ferries, or flights, documents may be sent to your travel agency or be available for pick-up at the

Key West Travel and Tours Ltd., its representatives, employees, agents, officers and directors, shall not be liable for any damage to person or property, loss, injury, expense, or loss of life that may be suffered by you arising from or related to the services provided by Key West Travel & Tours Ltd. It shall not be liable for any delay, disappointment, stress, frustration, loss of enjoyment, whether physical or mental, resulting from any involuntary act or omission of Key West Travel & Tours Ltd., or its employees or contractors.

Key West Travel & Tours Ltd. shall not be liable for services provided by bus lines, hotels, other tour companies, restaurants, attractions, and other independent parties during the tour. Their liabilities may be limited by their tariffs, conditions of carriage, international conventions and agreements.

Rocky Mountaineer and Armstrong Group will not be responsible for the performance of its service if prevented or delayed by Acts of God, strikes, accidents, weather, traffic, airport conditions or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations. Rocky Mountaineer and Armstrong Group reserve the right to decline to accept or retain any person as a tour participant should such person’s behavior, health or mental condition be detrimental to the operation of the tour or to other passengers. Rocky Mountaineer and Armstrong Group are not liable for any expenses arising as a result of exercising this right.

No person, other than a representative of Key West Travel & Tours authorized by a document in writing, may vary any terms or conditions in this brochure. Written notice of any claim against Key West Travel & Tours or its suppliers must be received no later than 10 days after the date the services were provided to a passenger. All terms & conditions are subject to change without notice.

All correspondence can be sent to our office.

Key West Travel & Tours is committed to protecting your privacy. Key West Travel commit to protecting your personal data in accordance with privacy laws and any other applicable legislation. We collect data about you when contact us directly, book a trip or travel with us, register as a travel agent, visit our websites.

Key West Travel & Tours will collect personal information through the Site when you complete the tour quote form, contact us form on our website or place an order. We collect the personal information in order to provide you with the information or service that you have requested.

During your use of our service, you may be asked to provide personal information such as your name, e-mail address, mailing address, telephone number, credit card information. If you do not wish to provide the information, this may affect your ability to use certain services, please contact us for more information.

Key West Travel & Tours’ website does not use cookies, however, its server automatically collects the following non-personally identifiable information from visitors to the website:

• the date and time of the visit;
• the sections of the Site you visit, as well as the pages read and the images viewed;
• certain content that you download from the Site;
•  if you were on another website before visiting the Site, the URL (web address) of that previous website, if it referred you to the Site;
• the URL of the first website you visit immediately upon leaving the Site, if you were referred to that website by the Site;
• the Internet Protocol (IP) address of the computer you are using; and · the IP address of your Internet Service Provider.

The information collected is aggregated and generic to provide information about search and booking patterns. The data is also used to help improve user online experience.

When communicating with Key West Travel & Tours, you personal information will only be used to facilitate a booking or an enquiry/requires. This includes:

• Provide tour and travel agreement for your intended booking.

• Update you on changes to your travel itinerary.

• Facilitate/arrange various components of your travel.

• Process payments for your booking and requests for refunds.

• Provide information to emergency services or hospitals if you have an emergency and are not able to provide this information directly.

• Respond to enquiries and special requests from you.

• Communicate and interact with you before, throughout and after your journey.

• Conduct customer satisfaction surveys.

•  Manage our internal business operations such as accounting.