TERMS & CONDITIONS

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To confirm your reservation, a deposit for our Rocky Mountain tours must be received at the time of booking. The amount required is outlined below.

TOUR
0-46 DAYS
prior to departure
47-61 DAYS
prior to departure
62 OR MORE DAYS
prior to departure
Key West Coach Tours
Circle West
West Coast Triangle
Western Trails
Mystic Mountains
Western Classic
100% payment due
100% non-refundable
100% payment due
50% non-refundable
 $100 per person
Deposit non-refundable
 Key West Rail & Coach Tours
Grand Circle
Valleys & Peaks
Classic Discoveries
West Coast Explorer
Pioneers Trek
Great West Escape
Mountain Explorer
Cariboo Explorer
Rocky Mountain Adventure
Great Canadian Adventure
Canadian Rockies Circle
Canadian Rockies Explorer
100% payment due
100% non-refundable
100% payment due
50% non-refundable

$500 – $1,200 per person
Deposit non-refundable

All Rocky Mountaineer Rail Vacations

Rocky Mountaineer Rail
and Independent Tour
Packages

Rocky Mountaineer
2-day or 3-day Rail 

100% payment due
100% non-refundable
100% payment due
50% non-refundable
25% of the package price
Deposit non-refundable
Day Tours100% payment due
100% non-refundable
100% payment due
50% non-refundable
100% payment due
50% non-refundable
All Vacation Packages Including Cruise100% payment due
100% non-refundable

100% payment due
100% non-refundable

25% of the package
price if booked more than 91 days prior to travel
100% payment due
91 days prior
 Deposit non-refundable
TOUR
0-46 DAYS
prior to departure
47-61 DAYS
prior to departure
62 OR MORE DAYS
prior to departure
Key West Coach Tours
Circle West
West Coast Triangle
Western Trails
Mystic Mountains
Western Classic
West Coast Highlights
West Coast Excursion
Changes not permitted$100 + 5% tax per person Free of charge
 Key West Rail & Coach Tours
Grand Circle
Valleys & Peaks
Classic Discoveries
West Coast Explorer
Pioneers Trek
Great West Escape
Mountain Explorer
Cariboo Explorer
Rocky Mountain Adventure
Rocky Mountain Explorer
Great Canadian Adventure
Canadian Rockies Circle
Canadian Rockies Explorer
Changes not permittedChanges not permitted

$100 + 5% tax per person

All Rocky Mountaineer Rail Vacations
Rocky Mountaineer Rail
and Independent Tour
PackagesRocky Mountaineer
2-day or 3-day RailRocky Mountaineer Whistler
Sea-to-Sky Climb
Changes not permittedChanges not permitted$100 + 5% tax per person
Day ToursChanges not permitted$100 + 5% tax per personFree of charge
All Vacation Packages Including CruiseChanges not permitted

Changes not permitted

25% of the package
price

All prices are per person in Canadian dollars and do not include GST (Goods and Services Tax). Prices are subject to change without notice.

Child rates for our Rocky Mountain Tours are available upon request.

Key West Travel & Tours strongly recommends that you purchase cancellation/medical insurance at the time of booking. Contact a travel agent for details. It is your responsibility to ensure you have proper insurance coverage.

For traveling within Canada, you must carry at least one piece of picture identification bearing the same name as booked. Other suppliers reserve the right to refuse boarding without adequate identification. Tour bus/ferry seating is not reserved or assigned. Seating on the Rocky Mountaineer train is assigned at the time of boarding.

Accommodation is standard run-of-the-house rooms. Key West Travel & Tours does not guarantee room types; however, normally the hotels can accommodate your room request if the booking is made early. Please specify your preference of smoking or non-smoking room at the time of booking.

Multi-day Rocky Mountain tours: You are allowed a maximum of two pieces of luggage not exceeding 66 lbs. 

Rocky Mountaineer Rail Tours: A single overnight carry-on bag, not exceeding 60x41x25cm, must be carried on. 

Rocky Mountain tours will include meals only when specified. Please check your documentation for details.

Gratuities on hotel porterage, any included meals,  and for drivers & guides are not included in tour rates and are at your discretion.

Key West Travel & Tours reserves the right to cancel, modify or alter all or any part of the services when necessary and advisable. Act of God, traffic accidents, airport and road conditions may necessitate alteration and result in interruptions. Every effort will be made to minimize any disruption; however, Key West Travel & Tours and its suppliers are not liable for any loss arising from such changes and no refund will be issued. If Key West Travel & Tours cancels the entire tour prior to departure, you will receive a full refund of amount paid.

The credit card holder must be part of the traveling party. A card imprint with authorized signature should be faxed to: Key West Travel & Tours 604-632-3787 (fax). The authorization (verbal or written) to use a credit card number indicate your acceptance of the Terms and Conditions outlined herein regardless of whether you have signed the sale draft. Credit card payments will be processed in Canadian funds.

All cancellations must be received by Key West Travel & Tours in writing. Please obtain a written notification that the booking is cancelled. Refer to the Payment & Refund below for refunds, if applicable.

All bookings must be done in writing. Please obtain a confirmation number.

Last-minute bookings are accepted based on availability. A credit card guarantee of full payment is required at the time of booking.

You will receive a written confirmation once full payment is received by Key West Travel & Tours. If your Rocky Mountain tours include a Rocky Mountaineer Rail journey, BC Ferries, or flights, documents may be sent to your travel agency or be available for pick-up at the

Key West Travel and Tours Ltd., its representatives, employees, agents, officers and directors, shall not be liable for any damage to person or property, loss, injury, expense, or loss of life that may be suffered by you arising from or related to the services provided by Key West Travel & Tours Ltd. It shall not be liable for any delay, disappointment, stress, frustration, loss of enjoyment, whether physical or mental, resulting from any involuntary act or omission of Key West Travel & Tours Ltd., or its employees or contractors.

Key West Travel & Tours Ltd. shall not be liable for services provided by bus lines, hotels, other tour companies, restaurants, attractions, and other independent parties during the tour. Their liabilities may be limited by their tariffs, conditions of carriage, international conventions and agreements.

Rocky Mountaineer and Armstrong Group will not be responsible for the performance of its service if prevented or delayed by Acts of God, strikes, accidents, weather, traffic, airport conditions or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations. Rocky Mountaineer and Armstrong Group reserve the right to decline to accept or retain any person as a tour participant should such person’s behavior, health or mental condition be detrimental to the operation of the tour or to other passengers. Rocky Mountaineer and Armstrong Group are not liable for any expenses arising as a result of exercising this right.

No person, other than a representative of Key West Travel & Tours authorized by a document in writing, may vary any terms or conditions in this brochure. Written notice of any claim against Key West Travel & Tours or its suppliers must be received no later than 10 days after the date the services were provided to a passenger. All terms & conditions are subject to change without notice.

All correspondence can be sent to our office.

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