Privacy Policy

Last review of this Privacy Policy – May 2026

Before using our sites, please read this Privacy Policy carefully.

Our specific privacy practices may vary in the different countries in which we operate to reflect local practices and legal requirements. We respect that guests have an interest in how we collect and use their information, so we’re pleased to set out our company privacy policy below. It covers all the personal information gathered when you access our website, purchase one of our products, travel with us, or communicate with us in another way. Our policy also clarifies how we keep your personal information safe, how long we retain it, how you can contact us if you have any questions, and the recourse available to you in case of concerns.

This Privacy Policy is applicable to Key West Travel & Tours Ltd. (“Company”, “we”, “us”) and sets out our policy on the gathering and use of information on our website and any other sites we operate (collectively, “Sites”). The Company is committed to providing safe websites for visitors of all ages and complies with Canadian federal and provincial privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

There may be links from our Sites to other websites; this Privacy Policy applies only to our Sites and not to websites of other companies or organizations. You must check any linked sites for their own privacy policies. These links are provided as a convenience and for informational purposes only — we do not endorse and are not responsible for linked websites.

Your use of our Sites signifies your acknowledgement and consent to this Privacy Policy. If you do not agree, please do not continue to use our Sites.

Our Company

We are Key West Travel & Tours Ltd., located at Unit 120, 909 West Cordova Street, Vancouver, BC.

Collection of Personal Information

Personal information is information that identifies you as an individual. The data we collect is connected with the services we provide and may include:

  • personal identifying information (name, title, gender, date of birth, nationality, country of residence, and passport number);
  • contact information such as address, email, and phone number;
  • payment information such as name and billing address;
  • details about guests’ travel plans, which may include itinerary, travel companions, pricing, date of travel, and flight details (where applicable);
  • personal requirements such as medical, dietary, or mobility needs;
  • particular requests shared by guests, such as anniversaries, special occasions, or other preferences;
  • guest responses to our optional tour questionnaires;
  • information collected when guests visit our website, such as IP address, browser type, and information collected via cookies and similar technology.

How We Collect Personal Data

We collect personal data when:

  • guests provide it directly by calling us, accessing our website, or creating a booking;
  • we receive guest information from travel companions, travel agents, or other companies providing travel services such as wholesalers, tour operators, or other organizers;
  • it is collected automatically via cookies and similar website technology.

Why We Collect Personal Data

We collect and use personal information so we can better provide our services to you: creating your tour booking, processing your payment, and ensuring your travel preferences are met. We may also use information gathered through our Sites in the aggregate for research and development, to monitor interest in our products, and to tailor the content of our Sites to visitors’ needs. Where you have indicated that you wish to receive additional information, we may also send you details about our products, offers, and promotions from time to time.

Promotional and Informational Communications

With your permission, information you submit at the time of booking or through one of our forms may be used for marketing and promotional purposes by the Company. If you object to such use, you may opt out at any time by emailing us or by modifying the information you have provided. To opt out or update your information, please contact info@keywesttravelandtours.com.

Third-Party Data Sharing

Some of your personal data may be shared with or disclosed to other travel professionals (agents, travel companions, service providers) so that we can:

  • properly fulfill your travel booking and travel preferences;
  • allow you to enjoy services from our partners. For example, partner hotels can benefit from certain information (with your consent) to provide a personalized stay (e.g., destination, travel date and duration, name and title of guests and travel companions, loyalty program membership details). We are very selective about our travel partners, who maintain their own company privacy policies;
  • use support services such as credit card processing companies and IT suppliers. Such parties may only use your information pursuant to our instructions and are required to take steps to safeguard it;
  • comply with public authorities and government organizations, which may require us to share identifying information and booking details for the purposes of border control, immigration, security, or combating terrorism. Public authorities may also require personal information for the purposes of health and safety in case of emergency.

Other than as described above, the Company will not disclose personal information you provide on our Sites to third parties except (i) in accordance with this Privacy Policy, or (ii) to comply with legal requirements such as a law, regulation, warrant, subpoena, or court order. Any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada.

Cookies

In common with many website operators, we use standard technology called “cookies” on our Sites. Cookies are small data files downloaded onto your computer when you visit a website. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

Data may be used for advertising, analytics, and audience modelling. Third-party platforms (such as Google and Meta) assist in creating aggregated audience segments. Users can opt out via Google Ads Settings or through our cookie preferences tool.

Protection of Children Online

The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children, nor do we allow them to become registered users of, or to request information through, our Sites.

How Key West Travel & Tours Ltd. Secures Your Personal Information

Our security safeguards are tailored to the sensitivity of the information we collect. This includes locked and secure office premises, digital security such as software protection, restricted program access, and limiting access to necessary partners and employees only. Employees are trained on, and kept updated about, our company privacy policy.

When we use a third party to process personal information, confidentiality agreements ensure that your data is safeguarded while they have access. The personal information you share with us is stored on our database servers or hosted by third parties who have entered into agreements with us that require them to observe this Privacy Policy.

Policy Changes

If we alter our Privacy Policy, any changes will be posted on this page so that you are always informed of the information we collect about you, how we use it, and the circumstances under which we may disclose it.

Acceptance of Our Privacy Policy

By using our Sites, you signify your acceptance of this Privacy Policy and adhere to the terms posted on the Sites. By submitting your information, you agree that it will be governed by this Privacy Policy.